Guam Regional Medical City Celebrates Tricia Chandler as the First Certified Patient Experience Professional in Guam and the Micronesian Region

(Monday, February 16, 2026; Dededo, Guam) – Guam Regional Medical City (GRMC) is proud to announce that Tricia Chandler, Patient Experience Manager, has earned her Certified Patient Experience Professional (CPXP) credential from The Beryl Institute, the global leader in advancing the patient experience.

This distinction is historic: Tricia is the first and only individual in Guam and the entire Micronesian region to earn this prestigious certification, marking a groundbreaking milestone for GRMC and for healthcare excellence across the islands.

As Patient Experience Manager, Tricia leads Patient Experience, Customer Relations, and Patient Transport, guiding these teams with compassion, strategic focus, and a deep commitment to improving the Human Experience for patients, families, and staff. Her initiatives have strengthened service recovery, enhanced communication pathways, and advanced GRMC’s commitment to ensuring every patient is cared for as a beloved family member.

Under GRMC’s Human Experience umbrella, Tricia has paved the way as a trailblazer, implementing evidence- based strategies, amplifying patient voice mechanisms, and building organizational systems that reflect GRMC’s ICARE values. Her leadership has contributed to measurable improvements in responsiveness,
satisfaction, and overall care experience.

“Tricia’s achievement is groundbreaking not only for GRMC but for our entire region,” said Cristal S. Vasquez, MSIO, SHRM-CP, GRMC Human Resources & Experience Director. “Her dedication, leadership, and passion for the Human Experience set a new standard for excellence in healthcare on Guam and Micronesia.”
Charlotte Huntsman, GRMC Chief Human Resources Executive adds, “We are so proud of Tricia and the work she has done throughout the years with GRMC.  This certification is yet another feather in her cap to show her dedication to GRMC and to the people of Guam.”

By achieving CPXP certification, Tricia joins an elite international community of experts committed to elevating patient-centered care. Her accomplishment solidifies GRMC’s position as a leader in Human Experience innovation and supports the organization’s vision to be the premier healthcare network for Guam and the Micronesian region.
GRMC proudly congratulates Tricia on this remarkable achievement and invites the community to celebrate a milestone that brings international recognition not only to her leadership, but also to Guam and the Micronesian region’s growing excellence in healthcare.

For more information, please visit https://www.grmc.gu
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For more information, please contact: Krystal ‘Krys’ Ramos

Marketing Communications & Analytics Specialist
Email: krystalmae.ramos@grmc.gu